FAQ

WHEN WILL MY SUBSCRIPTION SHIP?

We process subscriptions every Wednesday. Your subscription will ship out within 24 hours of your order being processed.

HOW DO I CHANGE THE FREQUENCY OF MY SUBSCRIPTION?

To change the order frequency of an existing subscription, please follow these steps:

• Log into your account

• Select Manage Subscription

• Cancel the existing subscription

• Resubscribe to the subscription frequency you’d like to have

HOW DO I SKIP/RESUME A SHIPMENT?

If you’d like to skip your subscription, please contact us at least 3 days before your subscription is set to renew. We’re happy to help!

HOW DO I CANCEL MY SUBSCRIPTION?

If you’d like to cancel your subscription, please follow these steps:

• Log into your account

• Choose “Cancel Subscription”

You will receive an email confirmation. NOTE that cancelling a subscription will not cancel an order that has already been processed.

WHY DO PRICES DIFFER FROM IN STORE?

WE ARE PROUD TO OFFER OUR SUBSCRIPTIONS WITH FREE SHIPPING! OUR SUBSCRIPTION PRICES REFLECT A MARGINAL INCREASE TO HELP OFFSET OUR HANDLING COSTS.